Who we are
This website is operated by GB Coffee. When you buy something from our online store, you will be buying from
GB Coffee 256-260 Maude St, Shepparton 035822 4246
In these terms, when we say “GB Coffee” or “we”, “us” or “our” (etc) we mean the company as listed above.
How we work and when these terms apply
These terms apply when you visit our website or buy something from our webstore and explain what you should do if you have any questions. We like talking to people so we encourage you to call our store to speak to a member of our team or, if you prefer, drop us an email on firstname.lastname@example.org
To help make it simple to enjoy your favourite coffee we offer you the opportunity to create an account for any online purchases. You need to make sure your account information is accurate and keep it up to date, so we bill and ship to the right place. We will try to keep your account details safe and we ask you to do the same. You know what we mean – don’t let others use your account, do not share your username and password and protect your device appropriately.
If you place an order, we reserve the right at any time to decline the order, we will let you know why and seek to find the best alternate solution for you if this very rare circumstance occurs. We will refund all monies received in relation to a cancelled order.
We do our best to give accurate pictures and descriptions of products on our website, but remember that everyone’s screen is different, so items might look a bit different in real life, and colours might vary slightly from how they look on screen.
Our webstore is built on a WooCommerce platform. They provide us with the online e-commerce platform that allows us to sell great coffee to you.
Payment and Security
We use Stripe or in regard to subscription payments Stripe to process your payments. Both systems use data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud. We pay a fee to the payment processor on each transaction, and rely on their expertise in secure payment processing, allowing us to stick to what we do best, delivering on the flavour in your coffee.
Your card information is not captured or stored at any time on our website. To find out more about the security that Stripe apply to your payment, please visit their websites.
We can supply our freshly roasted coffee to offices around Australia
Any business can qualify to be an office account providing they submit an application form and are approved by our internal teams. Office accounts do not have the right to on-sell our coffee, and must regularly purchase a one kilo minimum of coffee.
We have the right to cease office wholesale supply to any customer if you do not consent to these terms.
If you purchase a regular subscription of coffee from us, here’s what you can expect:
- To help us provide a great subscription service we use WooCommerce.
- You choose which coffee you want, how much and how often. A delivery fee will apply to each delivery (see below).
- We’ll send you a notification before we ship each delivery, and then take payment.
- If you don’t want to keep getting your regular order, just cancel your subscription by logging into your account. So long as you opt out a few clear days before your next shipment and payment is due, we will action your cancellation straight away.
- We can cancel your subscription at any time, or change pricing. We will notify you and give you an option to cancel if we increase our prices. If we cancel your subscription, we won’t charge you again after cancellation.
We want you to enjoy your coffee so if you have any concerns and things weren’t what you expected then please let us know. We don’t generally offer refunds for change of mind or because something isn’t to your taste, but if there is a quality issue we will make it right. We’ll always meet our legal obligations around refunds and returns.
All orders received are final and goods or service will be shipped as per the order form, so please make sure you double-check your address. If it’s too late though and you see a mistake, drop us a line and we will do our best to make the change for you. Alternatively, if you receive your order and something is amiss, contact our local customer service team through the details on the bottom of your order email. We will handle errors on a case-by-case basis.
We do ask that you raise any issues promptly with us. If you don’t do this, we might not be able to offer a refund, especially if the delay means we can’t verify the problem.
Browsing and using our website
When you visit our website please respect our ownership and control. Don’t do anything unlawful or offensive, track users or site activity, or try to get around our security.
We try to keep it running smoothly and accurately, but sometimes mistakes or other problems can happen. We’ll do our best to fix them, but (except for mandatory legal requirements that cannot be excluded) we don’t have any liability for errors, bugs or outages.
If you purchase something from our webstore, we will always honour our obligations to you under applicable consumer law, and any other legal rights that you have that cannot be legally excluded. However, any and all other liability that we have to you in connection with your purchase (or the product you purchased) will be capped at the amount you paid us for that purchase (including shipping). To the extent legally permissible, we will not be liable for any indirect, consequential or special losses, loss of profits, savings or revenue, lost data, lost use, replacement costs, or similar.
We are not responsible for a failure to perform an obligation set out in these terms, where the failure was caused by something beyond our reasonable control (like a natural disaster, a third party infrastructure or service provider failure, wars, strikes and so on).
We might change these terms from time to time, so do come back regularly to check for updates. If you have an account or an ongoing subscription with us, we’ll also send you an email to let you know of any changes to these terms that affect you. Please pick up the phone or email us if there is anything else you want to know.